gaiia Raises $40 Million to Transform Telecom Software
AI-native telecom software is rapidly reshaping the communications industry, and Montreal-based startup gaiia has just secured a major boost. The company raised a $40 million Series B funding round led by JMI Equity, with additional participation from existing investor Inovia Capital. This brings gaiia’s total funding to $66 million as it accelerates its mission to modernize telecom operations.
Addressing Legacy Challenges in Telecom
Many communication service providers (CSPs) continue to rely on outdated, fragmented software systems. These legacy platforms, often built decades ago, create operational inefficiencies and poor customer experiences. gaiia’s AI-native telecom software aims to solve these problems by providing a unified operating system designed specifically for CSPs. Instead of juggling multiple standalone OSS/BSS platforms for tasks like billing, provisioning, customer management, and workflow automation, operators can now manage all operations through gaiia’s integrated solution.
Rapid Growth and Industry Momentum
The company’s momentum has been impressive, reporting three consecutive years of triple-digit revenue growth. According to CEO and co-founder Marc Campagna, gaiia was founded to address the operational frustrations he and his team faced firsthand while building the internet provider oxio, which was acquired in 2023. Campagna notes that much of the telecom industry still operates on software architectures developed before high-speed internet became a necessity, leading to inefficiencies and subpar customer service.
gaiia’s platform has already enabled customers to execute over 10 million workflows, with a tenfold increase in workflow activity over the past year alone. This highlights the growing demand for AI-native telecom software as CSPs look for ways to streamline operations and automate tasks.
Unified Data and AI-Driven Workflows
What sets gaiia apart is its single-data-model architecture. This allows telecom operators to consolidate traditionally fragmented systems and deploy AI-driven workflows more efficiently. By leveraging AI-native telecom software, providers can automate customer support, network operations, and field services while improving margins and reducing customer churn.
The company also takes a unique approach to implementation. Rather than charging separately for complex migrations, gaiia deploys forward-engineering teams that help providers go live within four to six months. This is a significant improvement over the industry norm, where telecom software deployments can take over a year.
Expanding Customer Base and Market Reach
gaiia’s customer portfolio includes well-known operators such as Cogeco, Greenlight Networks, IQ Fiber, and LilaConnect, spanning fiber, cable, fixed wireless, and mobile virtual network operator (MVNO) segments. These partnerships demonstrate the versatility and scalability of its AI-native telecom software across various types of CSPs.
Chase Thomet, partner at JMI Equity, described gaiia as a category-defining, AI-forward platform built by founders with direct operational experience inside the telecommunications field. The new funding will accelerate the development of additional AI agents, field-service functionality, migration tools, and customer success infrastructure.
The Rise of AI-Native Enterprise Solutions
This investment reflects a broader industry trend toward “AI-native” enterprise software—platforms built from the ground up with automation, AI workflows, and unified data architectures. Unlike legacy solutions that retrofit AI features, gaiia’s software is designed for seamless integration of intelligent automation from day one.
JMI Equity, founded in 1992, specializes in software and AI-focused growth investments, having supported nearly 200 technology companies. As of late 2025, its portfolio companies collectively represented more than $90 billion in enterprise value.
Conclusion
The $40 million Series B funding round signals strong investor confidence in gaiia’s vision and the future of AI-native telecom software. As more telecom operators seek to modernize their operations and replace legacy systems, gaiia is well-positioned to lead the shift toward more efficient, AI-driven infrastructure. The platform’s rapid growth, innovative implementation strategy, and expanding customer base underscore the transformative potential of AI in the communications sector.
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